1. About this policy
This policy covers Jiecheng’s furniture website and inquiries you choose to send to our team through its contact links. Jiecheng is a solid wood furniture design, manufacturing, and sales brand based in Foshan, China.
You can browse the product catalog without submitting a contact form. Furniture inquiries and showroom arrangements take place directly through WhatsApp. This website does not offer customer accounts, checkout, or payment collection.
2. Information we receive
Information you share. When you message us, we receive the information you send and the profile details WhatsApp makes visible to us. This may include your phone number, name, messages, contact details, city or country, product interests, room dimensions, reference images, project plans, quantities, and preferred timing.
Technical information. Website hosting and security services may process information such as your IP address, browser or device details, requested pages, and request times to deliver the website, manage access, and protect their services. This processing is separate from the details you choose to send us in a conversation.
Please share only information relevant to your inquiry. Avoid sending payment card details, identity documents, or sensitive personal information in an initial message.
3. How information is used and shared
We use inquiry information to respond to your questions, discuss furniture specifications and pricing, understand your home or project requirements, arrange showroom visits, and follow up on the conversation you started.
Relevant information may be handled by team members and service providers involved in responding to your request, operating communications, or supporting website security. Information may also be retained or disclosed where required by applicable law or necessary to address fraud, security incidents, or legal claims.
4. Cookies and website technology
Browsing our furniture pages does not require a customer account. We have not added dedicated analytics or advertising pixels. Our furniture images, fonts, and site scripts are hosted with the website.
The staff administration area uses an essential session cookie after sign-in to authenticate authorized team members. Sessions expire after eight hours and can be ended by signing out. This cookie is not used for advertising.
The hosting platform may use its own cookies, access logs, authentication, or security technologies, including when sign-in is required to view a private preview. These services have their own data practices. Your browser settings can control cookies, although blocking them may affect platform access.
We have not configured a separate website response to browser “Do Not Track” signals.
5. WhatsApp and external services
WhatsApp. WhatsApp buttons open WhatsApp and may prepare a message containing a product name or inquiry topic. A prepared message is not automatically sent; you decide whether to send it and what to include. WhatsApp processes information under its own Privacy Policy .
Opening an external link can allow that service to receive technical information about your visit, even if you do not send a message. Its handling of account information, cookies, and activity is governed by its own policies and your settings there.
6. Retention, security, and international access
Inquiry correspondence may be retained while we respond to your request, manage related business records, resolve questions or disputes, or meet applicable legal obligations. The appropriate retention period depends on the information and the purpose for keeping it.
Information you send to Jiecheng may be accessed by our team in China. Hosting and communication providers may process information in other countries, where privacy rules may differ from those where you live.
No online service can guarantee complete security. Limit what you share to the information needed for your inquiry, and contact us if you have a concern about information you have sent.
7. Your choices and privacy requests
You choose whether to contact us and what information to provide. You may ask us about information you have shared, request a correction or deletion, or ask us to stop following up on an inquiry. Depending on your location and the laws that apply, additional privacy rights may be available.
Send a privacy request to our WhatsApp number below and describe what you would like us to do. We may need to verify your relationship to the information before acting on a request. Some information may need to be kept for applicable legal or business record requirements. Requests concerning a service provider’s own records should also be directed to that provider.
8. Children’s information
This website is intended for adults choosing furniture and for design professionals. It is not directed to children under 13. If you believe a child has shared personal information with us, contact us so we can review the situation and take appropriate action.
9. Updates and contact
We may update this policy when the website or our information practices change. The revised policy will appear on this page with an updated date. Where applicable law requires additional notice, that notice will be provided.
For questions or privacy requests, contact Jiecheng through the contact section on our About Us page. Our WhatsApp number is +852 5537 9512. You can also find our showroom details on that page.